We recommend using the Seamstress Lagos Size Chart, available on each product page. Our sizing is based on bust, waist, and hip measurements to help you find the best fit.

Our sizing is based on the Seamstress Lagos Size Chart, developed over the years using measurements from our clientele. Our sizes do not directly correspond to UK, US, or EU standard sizing. We strongly recommend measuring your body and cross-referencing your measurements with our size guide on the product page before placing your order to ensure the best fit.

If your measurements fall between two sizes, we can tailor the garment to better suit your body shape for a more comfortable fit. Please note that this service attracts an additional fee. Kindly contact our Customer Support Team via WhatsApp/Call: +234 703 760 4135 or Instagram @SeamstressLagos before placing your order.

Yes, we do. We offer custom sizing for customers who would like their garments made to their exact measurements. Custom sizing attracts an additional fee. Kindly contact our Customer Support Team via WhatsApp/Call: +234 703 760 4135 or Instagram @SeamstressLagos

You can provide your bust, waist, hip, and any other relevant measurements when placing your order. Please ensure all measurements are accurate, as each piece is crafted based on the details you provide. If you need assistance, we have a detailed measurement tutorial video available here, or you can book a free virtual measurement session via WhatsApp/Call: +234 703 760 4135 or Instagram @SeamstressLagos

As all international orders are made to order and produced specifically to your measurements, they are not eligible for return, refund, or exchange on the basis of fit or sizing. We strongly encourage you to review our Size Chart carefully and double-check your measurements before placing your order. If adjustments are required after receipt, your item may be sent back to us and the cost of shipping to and from our studio will be borne by the customer.

All items sold to international customers are made to order. As a result, size exchanges are not available. We encourage you to review our Size Chart carefully or contact our Customer Support Team before placing your order to ensure the best fit.

Because each piece is crafted specifically for you, we do not accept returns or exchanges unless the item arrives with a confirmed manufacturing defect.

In the event of a defect, photographic or video proof of the fault must be submitted to our team before any resolution can be arranged.

We sincerely apologise if your item arrives with a defect. Please contact us immediately via WhatsApp/Call: +234 703 760 4135 or Instagram @SeamstressLagos with clear photographic or video evidence of the issue. Defective items must be reported and returned within 1–3 working days of delivery. Once we receive and inspect the item, we will provide a suitable resolution.

If you receive an incorrect item, please contact us immediately via WhatsApp/Call: +234 703 760 4135 or Instagram @SeamstressLagos with your order details and clear photos or videos. We will arrange a correction and, where possible, organise a collection.

We are unable to accept returns or exchanges for items that have been worn, used, washed, altered, or damaged after delivery.

Customers are responsible for all return shipping costs, unless the return is the direct result of an error on our part such as receiving the wrong item or a confirmed manufacturing defect.

Refunds may be issued in eligible cases in line with our returns policy. Once approved, refunds are typically processed within 2–5 business days, depending on your payment provider.

Yes, we offer store credit as an alternative to refunds in some cases. Store credit can be applied to future purchases at Seamstress Lagos and will be issued where applicable following our returns review.

As all international orders are made to order, they are not eligible for exchange. If you have received a defective or incorrect item, please contact us and we will arrange an appropriate resolution.

Items purchased using store credits are not eligible for exchange.

To request a return or exchange, please contact our Customer Support Team via WhatsApp/Call: +234 703 760 4135 or Instagram @SeamstressLagos. Include your order number, reason for the request, and any relevant photos. Our team will guide you through the next steps.

All items sold to customers outside Nigeria are made to order. This means production begins only after you place your order. We do not hold pre-made stock, except for occasional excesses from our pop-up events which are available on our Ready to Ship page here.

Please factor in production time when reviewing your delivery estimate:
• Made-to-Order items: 1–3 working days production time before dispatch.
• Occasion Wear: 3–5 working days production time before dispatch.

As a made-to-order brand, we occasionally have a small selection of items available for immediate dispatch. These are pieces remaining from our pop-up events that are already produced and ready to ship. You can browse this collection on our Ready to Ship page here. Delivery timelines for these items are shorter than standard made-to-order pieces please refer to the shipping information for your country for estimated delivery times.

We do not currently operate a permanent retail store. However, we run occasional pop-up events. Sign up to our mailing list here and follow us on Instagram @SeamstressLagos to be the first to know when.

Yes, we welcome bulk and wholesale enquiries. Please contact us via email at support@seamstresslagos.com or WhatsApp: +234 703 760 4135 with details of what you are looking for and we will be happy to discuss options and pricing with you.

Once production of your order has commenced, it cannot be cancelled. As all international orders are made to order, production begins promptly after payment confirmation.

If you need to make amendments, please contact us immediately via email at support@seamstresslagos.com or WhatsApp: +234 703 760 4135 . We will do our best to accommodate changes before production begins, but we cannot guarantee this once an order is confirmed.

You can request changes only before production begins. Please contact us immediately via email at support@seamstresslagos.com or WhatsApp: +234 703 760 4135. We cannot guarantee changes once production has commenced.

Please contact us via email at support@seamstresslagos.com or WhatsApp: +234 703 760 4135 . We cannot guarantee changes once production has commenced.

Yes. Please contact us via email at support@seamstresslagos.com or WhatsApp: +234 703 760 4135 and we will do our best to assist.

We are sorry to hear this. We take great care to ensure every garment matches its product listing. Please contact us via email at support@seamstresslagos.com or WhatsApp: +234 703 760 4135 within 3 working days of receiving your item and we will look into this for you.

We apologise for the inconvenience. Please send us clear photographic or video evidence of the defect via email at support@seamstresslagos.com or WhatsApp: +234 703 760 4135 within 24 hours of receiving your item so we can resolve this promptly.

Please check your spam or junk folder first. If you still have not received a confirmation, contact us via email at support@seamstresslagos.com or WhatsApp: +234 703 760 4135 as soon as possible.

Please check your spam or junk folder first. If you still have not received a confirmation, contact us via email at support@seamstresslagos.com or WhatsApp: +234 703 760 4135 as soon as possible.

Yes, an invoice is sent to your registered email address once your order is confirmed. Please check your inbox and junk or spam folder if you have not received it. If you still cannot locate it, please contact us via email at support@seamstresslagos.com or WhatsApp: +234 703 760 4135 and we will resend it.

Yes, this can be accommodated. Please contact us via email at support@seamstresslagos.com or WhatsApp: +234 703 760 4135 before placing your order. Please note that this will be treated as a bespoke request and an additional charge may apply.

We ensure all garments are carefully crafted using the measurements provided. If you are experiencing a fit issue, please contact us via email at support@seamstresslagos.com or WhatsApp: .+234 703 760 4135 and we will do our best to assist

We accept major debit and credit cards for all orders. Payment is processed securely at checkout. All orders must be paid in full before production begins. Please note that MoMo (Mobile Money) payments are also available — contact us via WhatsApp: +234 703 760 4135 to arrange this.

We accept major debit and credit cards for all orders. Payment is processed securely at checkout. All orders must be paid in full before production begins. Please note that MoMo (Mobile Money) payments are also available — contact us via WhatsApp: +234 703 760 4135 to arrange this.

Payment is deducted from your account immediately upon successful checkout. Once payment is confirmed, your order will be processed. All payments are protected.

You will be charged in the local currency of your country, as displayed at checkout. If you have any questions about pricing or currency before placing your order, please contact us via WhatsApp: +234 703 760 4135.

Yes. All payments are processed through secure, encrypted payment gateways. Seamstress Lagos does not store your card or bank details.

No, we do not accept payment on delivery. All orders must be paid for in full at checkout before production begins.

Yes, discount codes can be applied at checkout where applicable. Please note that only one discount code can be used per order — codes cannot be combined with other promotions or offers unless explicitly stated.

Discount codes and gift cards cannot be used together in a single transaction unless explicitly stated in a promotion.

Items purchased during a sale, promotional period, or with a discount code are considered final sale and are not eligible for return or exchange unless the item arrives with a confirmed defect.

All promotions are valid only within their stated timeframe. We are unfortunately unable to apply promotional pricing or discount codes to orders placed after a promotion has ended.

The best way to stay updated on promotions, new launches, and exclusive offers is to sign up for our newsletter on our website here.

Our Customer Support Team is available during the following hours (West Africa Time — WAT):

Monday to Friday: 9:00am – 6:00pm WAT
Saturday: 9:00am – 3:00pm WAT
Sunday: Closed

If you contact us outside of these hours, we will respond to your message on the next available working day. For urgent matters, please send us a message on WhatsApp: +234 703 760 4135 and we will get back to you as soon as possible.

You can reach our Customer Support Team via:
• WhatsApp/Call: +234 703 760 4135
• Email: support@seamstresslagos.com
• Instagram: @SeamstressLagos

Our support hours are Monday to Friday 9:00am – 6:00pm WAT and Saturday 9:00am – 3:00pm WAT.

No, you do not need to create an account to shop with us. You can check out as a guest using just your email address. However, creating an account allows you to view your order history, track your purchases, and check out faster in the future.

You can create an account by clicking 'Create Account' on our website. You will need to provide your name, email address, and a password. Once registered, you will have access to your order history and a faster checkout experience.

On the login page, click 'Forgot Password' and enter your registered email address. You will receive a password reset link in your inbox. If you do not receive it within a few minutes, please check your spam or junk folder. If you are still having trouble, contact us at support@seamstresslagos.com.

Once logged into your account, navigate to 'My Account' or 'Order History' to view all your past and current orders. If you checked out as a guest, you will not have access to order history but can track your order using the tracking number sent to your email.

You can update your personal details, delivery address, and password by logging into your account and navigating to 'Account Settings' or 'My Details'. If you need assistance, please contact us at support@seamstresslagos.com or WhatsApp: +234 703 760 4135.

Please allow 1–3 working days for production at our Lagos facility, after which your order will be dispatched via DHL. Delivery to most African countries typically takes 3–7 working days from dispatch.

While we do everything possible to dispatch your order on time, delivery timelines may occasionally be affected by factors outside our control such as courier delays, public holidays, or adverse weather conditions. In these cases, we will communicate any significant delays to you as soon as we are made aware. If a delay occurs, we will work with our courier partner to resolve the situation as quickly as possible.

The shipping fee paid at checkout covers freight and handling only. Seamstress Lagos is not liable for any customs duties, import taxes, or local clearance fees that may be applied by your country's government or customs authority. These charges are the sole responsibility of the customer and must be paid directly to the carrier or relevant authority. We recommend checking your country's import regulations before placing an order.

Once your order has been handed to the courier, your tracking number will be sent to your registered email address and updated on your order page. You can use this number to track your delivery via our courier partner's platform.

If your tracking has not updated within 48 hours of receiving your tracking number, please contact us via WhatsApp/Call: +234 703 760 4135 or Instagram @SeamstressLagos and we will look into this for you.

If your tracking shows no movement for an extended period, please contact us via WhatsApp/Call: +234 703 760 4135 or Instagram @SeamstressLagos with your order number and tracking details. We will raise a formal claim with the courier on your behalf. Please note that all claims are subject to the courier's investigation and verification process before any resolution can be arranged. We will revert to you with an outcome as soon as the investigation is concluded.

Please contact us via email at support@seamstresslagos.com or WhatsApp: +234 703 760 4135 within 4 hours of placing your order to correct your delivery address. Once an order has been dispatched, we are unable to redirect it.

If a package is undeliverable or lost as a result of an incorrect address provided by the customer, Seamstress Lagos cannot be held liable. If the package is successfully returned to us, we will issue a refund minus any shipping costs already incurred.

If a delivery attempt was unsuccessful, please check your tracking information for redelivery options or a collection point offered by the courier. If you need further assistance, please contact us via WhatsApp/Call: .+234 703 760 4135 or Instagram @SeamstressLagosUK

If your estimated delivery window has passed, please check the following before contacting our team:
1. The delivery address, building number, and postal code on your invoice are correct.
2. You have not received a missed delivery notification from the courier.
3. The package has not been left with a neighbour, security desk, or concierge.

If everything appears correct and your order is still missing, please contact us with your order number and we will investigate immediately.

Yes, express delivery is available at an additional fee. For more information, please contact us via email at support@seamstresslagos.com or WhatsApp: +234 703 760 4135.

If your order contains both a Ready to Ship item and a Made-to-Order item, your order will be shipped when the Made-to-Order item is ready.

Each garment comes with a care label indicating the recommended washing and care instructions specific to that fabric. We strongly recommend following these instructions to maintain the quality and longevity of your piece.

As a general guide:
• Hand wash or use a gentle machine cycle where applicable.
• Wash dark and bright colours separately.
• Avoid tumble drying unless stated on the care label.
• Iron on a low to medium heat, or steam where possible.
• Store folded or hung in a cool, dry place away from direct sunlight.

This depends on the fabric of your specific garment. Please always refer to the care label attached to your item. If you are unsure, hand washing on a gentle setting is the safest option for most of our fabrics.

We recommend steaming your garment where possible, as this is gentler on delicate fabrics. If ironing is necessary, use a low to medium heat setting and always iron on the reverse side of the fabric. Place a thin cloth between the iron and the garment for extra protection.

Do not pull loose threads as this can cause further damage to the fabric. Instead, carefully trim the thread close to the fabric using small scissors. If you believe the issue is a manufacturing defect rather than general wear, please contact us within the relevant timeframe for your market with clear photographic evidence and we will assist you.

Gift cards can be purchased directly from our website. Click here to get started.

Upon purchase, your digital gift card details will be sent to the email address provided at checkout.

Gift cards are non-refundable. All gift card purchases are final.

Gift cards and discount codes cannot be combined in a single transaction unless explicitly stated in a promotion.

Seamstress Lagos is not responsible for lost, stolen, or unauthorised use of gift cards. Please treat your gift card details as you would cash. If you believe your gift card has been compromised, contact us as soon as possible via WhatsApp: +234 703 760 4135 or email support@seamstresslagos.com.